FAQ

How to place low-res data with the CI HUB Panel

What happens if my CI HUB subscription expires?

If you do not cancel your subscription, your CI HUB Connector will work as long the subscription is payed. If you do not extend your subscription, your CI HUB Connector will no stop working, but we will remind you to extend the subscription every minute or less. Your CI HUB Connector Data and preferences will remain and will not be deleted. So you can renew your subscription at any time and enjoy it again. 

We are using an Adobe FRL Licence and have trouble Installing the CI HUB Plugin.

As the Adobe FRL is restricted, please get in contact with your Adobe Account Manager to get more infos on the restrictions.  We have seen the situation that zxpinstaller gives a message „Licence not compatible“. This needs to be investigated by your IT or Adobe.  More: https://helpx.adobe.com/enterprise/using/licensing.html

I can’t install CI HUB Connector using the Adobe CC Install

Sometimes there are issues using the Adobe CC Installer.  In this case we recommend that you follow this process: 1: Download the CI HUB Connector https://ci-hub.azurewebsites.net/download/ci-hub-panel.zxp  (Make shure you have downloaded the ZXP in the Adobe Exchange Store once.!!) 2: Download the ZXP Installer  www.zxpinstaller.com 3: Then use the ZXP Installer to install the CI HUB Plugin for all your Adobe CC Products. 4: Please make sure that you have admin access for your machine. You will need this to install the Plugin.

Can’t open a INDD package using MacOS unzipper 

It is known that the build in MacOS unzip programm can have problems to unzip an InDesign Package that was created using the Adobe InDesign zip programm. Please install a zip/unzip programm like WinZip, 7-Zip or others. 

We are using an Asset Store that is not supported by CI HUB, what can we do now?

We are working hard to support all Asset Stores that are used by our customers. But sometimes we just dint know all avail. Systems. So if you have specific wishes or if you want to recommend a new system ti us. Then please do so by sending us an email at xxxx@ci-hub.com. We are then happy to get in contact. 

What do I do if Adobe Exchange does not work

Sometimes there are issues using the Adobe CC Installer.   In this case we recommend that you follow this process: 1: Download the CI HUB Connector: https://ci-hub.azurewebsites.net/download/ci-hub-panel.zxp  (Make sure you have downloaded the ZXP in the Adobe Exchange Store once.!!) 2: Download the ZXP Installer:  www.zxpinstaller.com 3: Then use the ZXP Installer to install the CI HUB Plugin for all your Adobe CC Products. 4: Please make sure that you have admin access for your machine. You will need this to install the Plugin.

How to install the CI HUB Panel without Adobe Exchange

Where can I find the CI HUB Add-In Panel at Microsoft?

Does the CI HUB Connector also work with a NAS or Proxy Server